Privacy Policy

1. Who we are

Cybhex is a company specialized in developing management solutions for businesses. Data processing is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and applicable local regulations.
- Data Controller: Smart and Future Consulting S.r.l.
- Registered office: Viale Giorgio Ribotta 11, 00144, Rome
- Privacy email: info@cybhex.com

2. Personal data collected

We collect various types of personal data, depending on how you use our website and services:
1. Contact and login data:
- Personal data related to registration and application, such as name, surname, email, phone number, company information, postal address
2. Browsing data:
- Connection data such as IP address, device used, browser type, operating system, pages visited, time spent on the site
3. Third-party data:
- Information collected through integrations with other tools (e.g., third-party software connected to the Cybhex platform).

4. Data required for regulatory compliance:
- In some circumstances, we may collect and process data to comply with legal obligations as required by current regulations.

3. Purpose of data processing

Your personal data is processed for various purposes, in line with operational, security, and service improvement needs:
- Allowing you to access the platform and configure personalized demos.
- Responding to requests for information, support, or technical assistance.
- Managing the business relationship with you, your company, or your company's customers, ensuring quality service and updates on new features.
- Analyzing user behavior to optimize the website and digital services, providing a personalized experience.
- Protecting the quality and security of the platform, preventing unauthorized access or misuse.
- Defending against illicit attacks or legal disputes, ensuring the protection of company rights.
- Ensuring compliance with current regulations on data protection and cybersecurity.
- Sending marketing communications and updates on products and services, subject to explicit user consent.
- Engaging users in online events, promotions, and digital initiatives to enhance their experience on the platform.

4. Legal basis for processing

We process your personal data only when there is a legal basis that justifies its use. Specifically, your data may be processed for the following purposes:
1. Performance of a contract:
- To provide you with the requested services, including platform access, demo setup, and technical assistance.
- To manage the business relationship with you or your company, ensuring adequate support for using our products and services.
2. Legal and regulatory obligations:
- To comply with applicable legal requirements, including tax laws, administrative regulations, and data protection rules.
3. Legitimate interest:
- To improve the user experience and optimize our services through analysis and market research.
- To protect the quality and security of the platform, preventing unauthorized access, fraud, and cyberattacks.
- To perform debugging and system maintenance, ensuring the platform functions correctly.
- To defend company rights in case of disputes or legal actions.
4. User consent:
- For sending marketing communications and product or service updates, only with explicit consent.
- For processing that is not strictly necessary

5. With whom we share your data

Your data may be shared with:
- Service providers: to support platform operations (e.g., hosting, email marketing).
- Business partners: only with consent, for offers related to our services.
- Competent authorities: in case of legal obligations or official requests. We ensure that all providers comply with high standards of security and data protection.

6. Data retention

We retain personal data for the time strictly necessary for the purposes for which it was collected. Specifically:
- Account-related data: Retained until the account is deleted.
- Marketing data: Retained until consent is revoked.
- Legally required data: Retained according to legal terms (e.g., billing data for 10 years).

7. User rights

You have the right to:
- Access your personal data.
- Request the correction of inaccurate data.
- Delete your data (right to be forgotten).
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interest.
- Request data portability.
- Withdraw consent for marketing activities. To exercise your rights, contact us at: info@cybhex.com.

8. Data security

Cybhex implements appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. These include:
- Data encryption
- Access control
- Regular backups

9. Changes to the Privacy Policy

We may update this Privacy Policy to reflect regulatory changes or service improvements. Updates will be published on this page with a revision date.

10. Contact

For questions or clarifications regarding our Privacy Policy: info@cybhex.com